Once we have decided to go ahead with Superior Learning, what happens next?
Once we’ve gathered some initial details about your child’s needs, our team will begin matching them with a suitable tutor. Within 24–48 hours, we’ll send you a small selection of hand-picked tutor profiles based on your preferences and your child’s academic goals.
When you’re happy to proceed with one of the tutors — and have given consent to be contacted — we’ll share your details with them so they can get in touch and arrange the first lesson.
Are there any additional fees?
No — there are no joining or registration fees.
The session rate you’re quoted includes everything, with no hidden costs. A portion of each session fee goes toward ensuring the smooth running of the service — including tutor matching, support, tax and resources to ensure a high-quality, seamless experience for both families and tutors.
You’ll never be charged more than the agreed lesson rate.
Are we required to pay VAT on top of the cost of a lesson?
No. Superior learning is a VAT registered company but we include VAT within your rate.
Do you offer online tuition? What will we need?
Yes — all of our tutors are fully trained in delivering engaging and effective online lessons.
To get the most out of online tuition, we recommend:
– A laptop or desktop with a strong internet connection
– A digital writing tablet (e.g. Wacom) and/or stylus for subjects like maths or science
– Access to the relevant software (e.g. BitPaper, Zoom) — your tutor will guide you through what’s needed
If you’d like a quick demo to see how it works, we’re happy to arrange that before lessons begin.
Do you offer a free trial?
We don’t offer free trials, but we can arrange a shorter, discounted taster session (e.g. 30 minutes instead of the usual hour) so you can see if Superior Learning is the right fit for your child.
How often does tuition take place?
To get the most out of tuition, we generally recommend weekly lessons. This provides consistency and structure — both essential for long-term progress and knowledge retention.
That said, we understand that every student is different, and we’re happy to work with you to create a learning plan that suits your child’s specific needs and schedule.
We can also offer more frequent sessions during school holidays or in the lead-up to exams, and are happy to arrange flexible blocks or intensives when needed.
Can tuition take place at our home?
Yes — many of our tutors offer in-person sessions at home, depending on your location. We’ll always take your preference for online or face-to-face tuition into account during the matching process. For in-person lessons, we just ask that a quiet, suitable learning space is available.
How does payment work?
We use a secure platform called TutorCruncher to manage all payments and invoicing. There’s no need to pay your tutor directly.
After your first session, you’ll receive an email with a link to your initial invoice. Here, you can enter your card details, which will then be securely saved for future use.
After each completed session, you’ll receive an invoice by email within 24 hours. Another email will follow 24 hours later confirming that payment has been taken automatically. This delay gives you time to review the invoice and flag any issues before the charge is processed.
What if we can’t attend a session?
If you’re unable to attend a scheduled session, please let your tutor know as early as possible. Where possible, tutors will do their best to reschedule the lesson within the same week. With enough notice, they may also be able to offer alternative times during school holidays.
As outlined in our cancellation policy, lessons that are cancelled or rescheduled on the day they are due to take place will still be chargeable. If you’re ever unsure about how this applies, feel free to get in touch — we’re happy to help.
Can I pause tuition and resume later?
Yes, you’re welcome to take a break from lessons if needed — for example, during holidays or exam periods. When you’re ready to resume, we’ll reconnect you with your tutor (if available), or suggest a new match if needed.
What if my child doesn’t get along with the tutor?
The tutor-student relationship is key to a successful learning experience. If things don’t feel like the right fit, just let us know. We’ll quickly find a more suitable tutor from our team — no awkwardness, no pressure.
Who should we speak to about academic progress?
Your tutor is the best person to contact regarding your child’s progress, as they’ll have the most up-to-date insight into what’s being covered and how your child is doing.
If you have any any concerns, or require more general advice, feel free to reach out to us in the office — we’re always happy to help.
Can I speak to my tutor between lessons?
Yes — ongoing communication is encouraged. However, we ask that any communication directly between students and tutors take place in a group chat with a parent/carer included. This helps avoid miscommunication and ensures transparency for everyone involved.
We’re currently exploring school options for our child. Can you help?
Absolutely. We’re happy to advise on school choices, entrance exams, and timelines. If you’re navigating the application process or just need a better understanding of your options, contact us and we’ll talk you through everything you need to know.
Our tutor can no longer continue — what happens next?
If a tutor becomes unavailable, they’ll notify us in advance. One of the advantages of working with Superior Learning is that we can quickly find you a suitable replacement from our team — often with minimal disruption.
We’ll send over a new tutor profile, and where possible, the outgoing tutor will provide a handover to ensure a smooth transition. Feedback from families on this process is consistently positive.
Are your tutors DBS checked?
Yes. Every tutor must hold a valid DBS certificate and renew it regularly in order to work with us. Safeguarding and student wellbeing are top priorities for Superior Learning.